Privacy Policy

At Fernandez Transportation LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our transportation and delivery services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping or delivery details provided for pickups and deliveries

b. Business Information (if applicable)

  • Company name
  • Order or shipment information

This information helps us provide you with accurate, timely, and efficient delivery services.

2. How We Collect Information

We collect information in the following ways:

  • When you fill out contact or order forms on our website
  • When you communicate with us via phone, email, or messaging platforms
  • When you subscribe to updates, newsletters, or promotional materials
  • Automatically, through cookies and analytics tools when you browse our website

We collect this information to ensure smooth communication, accurate deliveries, and an enhanced user experience.

3. How We Use Your Information

The information we collect is used for the following purposes:

  • To provide, manage, and improve our delivery and transportation services
  • To communicate with you regarding your orders, pickups, and deliveries
  • To process invoices, payments, and receipts
  • To enhance the functionality, performance, and usability of our website
  • To send service updates or marketing materials, only if you have opted in
  • To comply with applicable legal obligations and regulations

Your information is never used for purposes other than what is necessary to provide reliable delivery services.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share information only under the following circumstances:

  • With trusted third-party providers who assist in our operations (e.g., payment processors, web hosting, or analytics services)
  • To comply with legal requirements or government authorities
  • To protect our rights, safety, or property, and that of others
  • Mobile opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

All partners who handle data on our behalf are obligated to maintain confidentiality and implement strict data security measures.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience. Cookies allow us to:

  • Remember your preferences and settings
  • Analyze website traffic and performance
  • Improve the services we provide

You can disable cookies in your browser settings; however, some parts of the site may not function properly if cookies are turned off.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.

While we strive to protect your data, no online transmission is completely secure. By using our website and services, you acknowledge this inherent risk.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Deliver our services efficiently
  • Comply with legal and regulatory obligations
  • Resolve disputes or enforce agreements

When personal information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent to data processing
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at the email address listed below.

9. Third-Party Links

Our website may contain links to third-party websites for convenience. We are not responsible for the privacy practices or content of these websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Children’s Privacy

Our services are intended for individuals aged 18 and above.

We do not knowingly collect personal information from minors. If you believe a minor has provided personal data, please contact us immediately so we can remove it.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Updates will be posted on this page with an updated “Last Updated” date.

Continued use of our website after updates constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy regularly.

12. SMS Consent Communication

Phone numbers collected for SMS communication are not shared with third parties for marketing.

Types of Messages

With consent, customers may receive appointment reminders, follow-ups, billing notices, and optional promotions. Example: “Appointment reminder for [Date] at [Time]. Reply STOP to opt out.”

Message Frequency

Frequency may vary; customers may receive up to a limited number of messages per week.

Rates

Standard message and data rates may apply.

Opt-In Methods

Customers may opt in verbally, through an online form, or via a paper form.

Opt-Out

Reply STOP at any time to unsubscribe or contact us directly.

Help

Reply HELP for assistance.

Disclosures

Message/data rates may apply. Message frequency may vary.

 

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Fernandez Transportation LLC
Email: fernandeztransportationllc@yahoo.com
Website: https://fernandeztransportationllc.com
Address: 144 E 16TH ST, HOLLAND, MI 49423.